Samsung S20 plus lost all photos from the gallery after Update

Cylar

New member
Hello everyone, I have a big Problem with my Samsung S20 plus, after the last update on the phone the phone started up like it was factory reset (which it wasn't) after couple of minutes of setting it up ( I couldn't set up the Samsung account because it need verification from the same phone I don't know how... After I opened the gallery and everything was gone (but the background is still from the pictures I've lost ) ... Then I contacted Samsung to ask about it and they told me to force stop and clear date from sec media storage but didn't help I scheduled an appointment with one of the more technical people there and thy just said they can't do anything about it ... So my question is do I do a factory reset on the phone and try to recover the lost photos ( I don't know if it will work) or there is any other method I can try please help
 
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