New phone issues

[sneike]

Hi there, I just got a new phone and I'm transferring all my data.

- I thought I could rely on Macrodroid cloud backup for all my macros, but apparently I can't get it to work. If I try to login on the new phone from the cloud backup screen, I select "sign in with email", enter my email, and then it asks for my name and last name and "new" password? Whatever I try it always says "registration unsuccessful", I guess because my accound already exists and I don't want to make a new registration, but login instead. While doing these attempts I think I also overwrote my password from my password manager, so I think I lost my password account. Where is a proper account management screen where I can login and eventually recover my password and restore my macros on the new phone?

- Installing the macrodroid helper external app says "app not installed as app isn't compatible with your phone". It's an Samsung Galaxy S24.

Thanks for your support

 

[Josué García]

Hi there, I just got a new phone and I'm transferring all my data.

- I thought I could rely on Macrodroid cloud backup for all my macros, but apparently I can't get it to work. If I try to login on the new phone from the cloud backup screen, I select "sign in with email", enter my email, and then it asks for my name and last name and "new" password? Whatever I try it always says "registration unsuccessful", I guess because my accound already exists and I don't want to make a new registration, but login instead. While doing these attempts I think I also overwrote my password from my password manager, so I think I lost my password account. Where is a proper account management screen where I can login and eventually recover my password and restore my macros on the new phone?

- Installing the macrodroid helper external app says "app not installed as app isn't compatible with your phone". It's an Samsung Galaxy S24.

Thanks for your support

Regarding the login problem, please write an email to support@macrodroid.com

 

[Josué García]

Hi there, I just got a new phone and I'm transferring all my data.

- I thought I could rely on Macrodroid cloud backup for all my macros, but apparently I can't get it to work. If I try to login on the new phone from the cloud backup screen, I select "sign in with email", enter my email, and then it asks for my name and last name and "new" password? Whatever I try it always says "registration unsuccessful", I guess because my accound already exists and I don't want to make a new registration, but login instead. While doing these attempts I think I also overwrote my password from my password manager, so I think I lost my password account. Where is a proper account management screen where I can login and eventually recover my password and restore my macros on the new phone?

- Installing the macrodroid helper external app says "app not installed as app isn't compatible with your phone". It's an Samsung Galaxy S24.

Thanks for your support

And here I attach a thread with the solution for the auxiliary in Android 14

Thread 'Installing helper on Android 14+' http://www.macrodroidforum.com/index.php?threads/installing-helper-on-android-14.5606/

 

[sneike]

And here I attach a thread with the solution for the auxiliary in Android 14

Thread 'Installing helper on Android 14+' http://www.macrodroidforum.com/index.php?threads/installing-helper-on-android-14.5606/

That's a bummer, I can only use adb? What if I don't have a computer available? Also, my previous phone was on Android 14 as well, why I didn't have such a problem?

I will write to the email support about the login issue. Thanks

 

[Josué García]

That's a bummer, I can only use adb? What if I don't have a computer available? Also, my previous phone was on Android 14 as well, why I didn't have such a problem?

I will write to the email support about the login issue. Thanks

1) If you don't have a PC since android 11+ you can grant ADB permissions with ADB WIFI from a terminal app.
2 ) You probably came from a lower version (and it was already installed, if your upgrade was incremental that's why you didn't have this problem because the application wasn't re-installed).
3) It's ok to write an email to the dev, if your problem is at server level he is the only one who can support you.

 

[sneike]

1) If you don't have a PC since android 11+ you can grant ADB permissions with ADB WIFI from a terminal app.
2 ) You probably came from a lower version (and it was already installed, if your upgrade was incremental that's why you didn't have this problem because the application wasn't re-installed).
3) It's ok to write an email to the dev, if your problem is at server level he is the only one who can support you.

I used ADB without a computer and I was able to install MD Helper. Thank you for your help